Книга: Problem Solving in Plain English

Effective problem solving is equal parts art and science. In this book, Craig Cochran shows how to master both sides of the problem-solving coin by explaining the process step by step. Have you ever wondered why problem-solving efforts that start out strong, with motivated team members and supportive managers, fizzle out before they produce any benefits? Or why it can be so hard to stick with a problem until it s solved? Craig Cochran will explain the answers. This straightforward book is ideal for managers with long-standing business problems, as well as front-line employees who are often intimately familiar with dealing with them. Topics covered include: * Selecting the right problem * Forming effective problem-solving teams * Planning and implementing corrective actions * How to verify effectiveness * Writing a problem statement * Identifying root causes * Defining the current process